PetSmart is a well-known brand that caters to all pet-related needs. Founded in 1986, PetSmart offers a wide range of products and services for pets, including grooming, training, and adoption services. With over 1,600 stores across the United States, Canada, and Puerto Rico, PetSmart has become a trusted destination for pet owners. The brand prides itself on providing top-notch customer service and quality products, ensuring that pets receive the best care possible. PetSmart's knowledgeable staff are passionate about animals and are dedicated to helping customers find the right products for their pets. Whether you are a dog or cat owner, or even have other small animals, PetSmart is committed to making your pet's life happier and healthier. With its extensive product offerings and convenient locations, PetSmart is the go-to brand in the pet industry.
Reviews
Found what I have been needing in a leash for some time now. Clean store. Ver clean. Watched associate clean up a pet mess on the floor in a timely manner. Every associate we're being professionally kind to each other. Got good clearance find. I didn't need fish but the aquarium section was so nice that I spent close to 30 minutes just taking pictures and admiring. Whoever put together the aqua section is top notch decorator and care taker. Very clean and humane and conditions.
Awesome, dog friendly (obviously!). We stop by regularly to pick out treats, and jump on the scale. The staff is always pleasant and helpful. We haven't tried the boarding facility, but when there are dogs in the play area, they always seem happy and well supervised.
We used to love this groomer, but recently tried to take our dog for his normally scheduled appointment. They waited for us to drive in to tell us his rabies shot was expired(would have been nice to be told this before coming in), so we made a same day appointment to our vet who said his shots were good for another few months, but we got them anyway since we had set an appointment with the groomer for the next day. Then we drove back the next day and they refused to groom him and told us our pup had to wait another 48-72 hours since he just got shots that they requested (and mind you THEY set the next appointment for. If they knew this was policy why would they make that appointment?)
Just completely unprofessional, they lack customer service and obviously are not properly trained on how to set up appointments based on their own policies.
They were fast, did a great job but they could have cleaner areas, floor was with scattered dog fur at almost each station when we should up, thought they just finished and didn't have chance to clean up? When we came back to to pick up our dog , the messeyness was still there! And they saidvitcwasca slow day? Sobtgey had time to clean up. Oh and there pet hotel, looks great, were going to use them for sure. All in all we always use them and always do a great job with our dog.
Staff we're helpful. Banfield was helpful with my cat prescription. We use the Pet Hotel at this location & love it. Our dog is well taken care of & the staff follow our dietary instructions.
Give Nikki at the Pet's Hotel a raise!!! <3 She has such a passion for what she does and it shows!! My dog Ivan is always so happy to see her and it is so comforting to know he has someone familiar to comfort him while I'm out of town <3 Thank you so much Nikki for all your hard work and enthusiasm!!
There were kittens that I was looking to adopt, and one of the workers wasn't the nicest about telling us adoption hours were over. Definitely didn't want to work there. Our adoption helper the next morning wasn't incredibly nicer than the lady the day before. I believe they treat the animals pretty decent, but y'all need to be nicer to your people 😂 Love my cat though
Took my fur-baby for a full groom(1st time in this location) and he has been suffering from diarrhea since we picked him and poor thing was trembling in fear. We never had this issue at other petsmart locations. Had to rush to the vet coz he has been suffering a lot. The vet confirmed it to be a result from the stress caused by grooming 🙄… not sure how he was treated by the groomers in this location
Never going back there!!!
Location
200 Vlg Ctr Dr, Southlake, TX 76092, United States
Hours
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